Privacy Policy
Learn how we collect, use, and safeguard your data in accordance with GDPR, CCPA, and international regulations.
Quick Summary
We Protect
Your data with industry-leading security
Transparency
Clear about what we collect and why
Your Control
You own your data and can delete it anytime
Table of Contents
1. Information We Collect
Personal Information
- Name, email address, and phone number
- Company name and job title
- Billing and payment information
- Communication preferences
- Profile information and preferences
Usage Data
We automatically collect certain information when you use our services, including:
- Device information (IP address, browser type, operating system)
- Usage patterns and interaction with our services
- Pages visited, time spent, and navigation paths
- Referral sources and search queries
- Technical data for performance optimization
Note: We only collect information that is necessary to provide and improve our services. You can choose not to provide certain information, but this may limit your ability to use some features.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- Provide, maintain, and improve our services
- Process transactions and send related information
- Respond to your inquiries and support requests
- Send technical notices and security alerts
Communication
- Send you updates about our services
- Provide customer support and assistance
- Send marketing communications (with your consent)
- Respond to your comments and questions
Analytics & Improvement
- Analyze usage patterns to improve user experience
- Conduct research and development
- Monitor and analyze trends and usage
- Detect and prevent fraud and abuse
Legal Compliance
- Comply with legal obligations
- Enforce our terms and conditions
- Protect our rights and property
- Resolve disputes and prevent harm
4. Data Protection & Security
We implement robust security measures to protect your personal information:
256-bit SSL Encryption
All data transmitted is encrypted
Secure Data Centers
ISO 27001 certified facilities
Access Controls
Strict employee access policies
Regular Audits
Continuous security monitoring
Secure Backups
Encrypted backup systems
Incident Response
24/7 security team
Important: While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to protect your data.
5. Your Privacy Rights
You have the following rights regarding your personal information:
Right to Access
Request a copy of the personal data we hold about you
→ Contact us to request your data
Right to Rectification
Request correction of inaccurate or incomplete data
→ Update your profile or contact support
Right to Erasure
Request deletion of your personal data ("right to be forgotten")
→ Submit a deletion request
Right to Restriction
Request limitation on how we process your data
→ Contact us with specific restrictions
Right to Portability
Receive your data in a structured, machine-readable format
→ Request data export
Right to Object
Object to processing of your data for certain purposes
→ Opt-out of marketing communications
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the Contact Us section. We will respond to your request within 30 days.
- Verify your identity for security purposes
- Specify which right you wish to exercise
- Receive confirmation within 30 days
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
Account Data
Retention: Duration of account + 12 months
Reason: Service delivery and support
Transaction Records
Retention: 7 years
Reason: Legal and tax requirements
Marketing Data
Retention: Until consent withdrawal
Reason: Communication preferences
Analytics Data
Retention: 26 months
Reason: Service improvement
Support Tickets
Retention: 3 years
Reason: Quality assurance and training
Note: After the retention period, we securely delete or anonymize your personal information in accordance with applicable laws and regulations.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own:
Our Safeguards
Standard Contractual Clauses
EU-approved data transfer agreements
Privacy Shield Framework
Compliance with US-EU data transfer requirements
Data Processing Agreements
Contracts with third-party processors
Encryption in Transit
All data encrypted during transfer
Data Transfer Locations
We may transfer your data to the following regions:
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Data Protection Officer
Phone
+33 1 23 45 67 89Postal Address
Clearmind Analytics
Data Protection Officer
123 Data Street
75001 Paris, France
Response Time
We are committed to responding to your inquiries promptly:
- General inquiries: Within 2 business days
- Data subject requests: Within 30 days (as required by GDPR)
- Security incidents: Immediate response and investigation
- Complaints: Within 5 business days with action plan
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Displaying a prominent notice on our services
Last Updated
May 2, 2025
Version
2.0
Effective Date
May 2, 2025